Terms and Conditions
Last updated: November 01, 2023
General
These Terms and Conditions (hereinafter “Terms” or “Terms and Conditions”) govern your
relationship with https://www.whitepearlvillaskapparis.com/ website (the “Service”) (hereinafter “us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with
any part of the Terms, then you may not access the Service.
www.whitepearlvillas.com is directly or through a third party, a booking agent,
representative and/or reseller, dealing on behalf of private owners and/or property
managers/agents (hereinafter “Property Owners”) offering accommodation in Cyprus.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive
property of www.whitepearlvillaskapparis.com and its licensors. The Service is protected
by both Cyprus’ and foreign countries' copyright, trademark, and other laws. Our trademarks
and trade dress may not be used in connection with any product or service without our prior
written consent.
Links To Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled
by us.
We have no control over and, assume no responsibility for, the content, privacy policies, or
practices of any third-party websites or services. You further acknowledge and agree that we
shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged
to be caused by or in connection with the use of or reliance on any such content, goods, or services
available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party
websites or services that you visit.
Property Names
All property names featured on our website are used solely by us for marketing purposes and
may differ from names used by property owners and/or other marketing companies.
Reservations
Once you have completed the online booking, we will process your reservation and send you a
booking confirmation by e-mail.
Your booking will not be confirmed until a deposit has been received. Once the deposit is paid,
we will confirm your booking with the private owner and send you a confirmation within 24 hours.
Bookings are only available to persons at least 18 years of age.
Payment Terms
To confirm your booking, we require a 30% deposit of the total accommodation cost. The full
balance of your booking arrangements is due 10 weeks before your arrival date, whether
demanded by us or not. If this is not paid within 7 days of it being due, then we reserve the right
to cancel the property booking without any refund.
We will not accept responsibility for cash sent through the post. Payment can be made by bank
transfer to our bank account only, or by debit/credit card.
apply).
Confirmation
Please always check your booking summary confirmation and all other documents you receive
from us immediately. You must contact us straightaway if any information appears to be incorrect
as it may not be possible to make changes at a later stage.
On top of that, we might send various automated emails to the email address used whilst booking
your holiday. Those emails are related to bookings terms and conditions, directions to the
property, instructions on how to access the holiday property and finally information about the guest
list. Therefore, it is the customer’s responsibility to acknowledge and agree with the content
provided or request additional clarifications. Unless we hear from you otherwise, we understand
that you understood and agreed with the entire conditions and information provided.
We are responsible for providing the holiday home we have confirmed with you. If you cancel or
alter your booking at any stage later, you may have to pay a cancellation fee, or an amendment
charge respectively. Booking is confirmed when the deposit payment is reached our bank and
relevant confirmation is provided to you.
Cancellations
Cancellation by You
All cancellations must be submitted to us in writing, either by email at
enquiries@whitepearlvillaskapparis.com or by post and will be considered effective from the date
of receipt by us.
You may cancel your booking at any time; however, a cancellation fee will apply as follows:
If more than 10 weeks before the arrival date: 30% of accommodation cost (deposit).
Between 8 to 10 weeks before arrival: 50% of accommodation cost.
Less than 8 weeks before arrival: 100% of accommodation cost.
Although, any money paid, may be transferable to another booking date if such a request is
communicated to us more than 10 weeks away from the arrival date.
Cancellation by Property Owners
The property owner reserves the right to cancel any reservation. In this unlikely event, you will be
offered the option of renting another property (subject to availability) with the price difference
payable/refundable as appropriate or a full refund. We will not pay any compensation.
Property Check-in / Check-out Times
Arrival check-in time is 16:00hrs and you should vacate the property no later than 11:00hrs on the
day of departure.
Please note that an additional fee could be imposed for late check-outs dependent upon your
departure time. Upon making any reservations, please consider that your flight may arrive in the
early hours of the morning or late in the previous evening, in which case, if you require immediate
access to the property, you should add an extra night to your rental period. This may equally
apply to your departure, where your flight might leave late at night or early the next morning
whereby you need to add an extra night to your rental period.
Late check-outs are at the discretion of the property owner and the availability of the property and
cannot be confirmed in advance unless they are paid for.
Holiday Insurance
We strongly recommend you arrange for holiday insurance before your holidays.
In case of cancellations or accidents that may occur during your holidays, our role is to provide
witnesses and information to both guests’ and property owner’s insurance companies. It is
expressly clarified to the guests that the property owner’s representative/reseller will not take
any responsibility in such cases. Such an unfortunate event, if ever happens, will be sorted out
between the guests and the property owner.
Pool Heating
Please note that pool heating will only increase the temperature of the water, in most cases, by 3-
5 degrees maximum above the outside air temperature. If you would like the pool
temperature to be at its maximum, you need to notify us at least 72 hours before your arrival
date. Pool heating is charged extra at Euros (€) 50-100 per day depending on the property and
the pool size.
Air-Conditioning
The use of air-conditioning is the responsibility of all members of the party. Please ensure that it
is only used when the property is occupied. All windows and doors are to be kept firmly closed
when the air-conditioning is in use and under no circumstances are the units to be left on
continuously while the property is unoccupied. Unreasonable use of air conditioning will result in
unfair use of electricity and in such an event it will be deducted from your security deposit.
Occupancy
The number of occupants shall not exceed the number stated in the property specifications. In
such an event, the property owner has the right to terminate the booking and request vacant
possession of the property within 2 hours without any refund.
It is not permitted to sub-let all or part of the property to any other person or persons. It is also not
permitted to allow other people to stay at the property or use the property’s facilities without prior
notice.
Changes to Property Specifications
We act solely as managers or resellers for property owners and, as such, cannot control or
prevent changes being made to properties. Although changes to properties are infrequent, we
reserve the right to change the description of any property or service at any time. We shall
endeavour to notify you of any changes before your arrival date if it is practical to do so. No claims
will be accepted for costs or additional expenses incurred because of any changes and no
compensation will be paid.
Building Works
We undertake to notify our clients as soon as we become aware of any construction activity which
may affect their enjoyment of a rental property. However, we cannot be held responsible for
construction work, carried out by third parties, in proximity to any of the properties listed on our
website. We are generally not notified in advance and are not involved in the planning of these
works. In most cases, we are in no position to prevent or demand the cessation of any construction
work.
Breakages, Damage and Cleanliness Deposit
All accommodation is available for letting on the understanding that the properties will be left
clean and tidy at the time of check-out and all personal litter must be removed from the property.
Customers are not permitted to move any furniture or equipment without our prior consent or the
property owner’s prior consent. In the event of such permission being granted, it is the customers’
responsibility to return the same to its original location before check-out. Under no circumstances
should any furniture or other items, made for use inside the property, be moved outside.
Before your arrival, a minimum-security deposit of Euros (€) 150 per property (some properties
require higher amounts – if this applies to your property you will be notified in advance) will need
to be blocked on your credit card or maybe taken in cash upon arrival. This amount is dependent
on the risk level of the party. The occupancy of a rental property is subject to conditions of Fair
Use. We accept fair wear and tear to the property, its furniture, equipment, fixtures and fittings.
However, damage above and beyond that, which may normally be considered fair wear and tear,
caused or carried out by the occupant(s) or by guests of the occupant(s), will be deemed to be
the responsibility of said occupant(s) and financial compensation will be sought. This
compensation is not limited to the amount of the security deposit. In the event of such
an occurrence, the incident must be reported to the property owner, immediately.
Furthermore, a consistent abuse of the property and/or its contents may result in summary eviction.
Behaviour and Common Sense
At all times during your holiday, you are expected to have consideration for your fellow group
members and other third parties. All visitors are kindly requested to conduct themselves reasonably and responsibly which does not cause offence or danger to others or risk
damage to property/property premises / premised belongings or any belongings of others.
Please use common sense about others by not creating excessive noise. To avoid injury, please
refrain from running on tiled flooring while your feet are wet. Do not sit on furniture or bedding
when you are wet or wearing sun lotion.
Please treat the property with respect so that others may enjoy the accommodation too.
Extra Services
We are only providing you with access to the extra services such as car hire, excursions and local
activities through our website.
These services can involve an element of risk and are neither run nor controlled by us. If you wish
to participate, purchase, or make use of any such services that are not part of your
accommodation package, we regret that we cannot accept liability concerning these. The
contract for the provision of such services will be between you and the service provider. Usually,
these locally paid services will be subject to local law and jurisdiction. The discretion to partake in
any such services is entirely at your own risk. You are responsible for taking sensible precautions
for your safety and for the safety of any children or family members for whom you are
responsible. Furthermore, the service providers have their terms and conditions which we
strongly recommend reading them.
Any complaints you may have with any of these services should be dealt with by you directly with
the service providers. We accept no responsibility.
Liability
In consideration of the fact that we act only as a booking agent, representative and/or reseller of
accommodation properties, no liability whatsoever is accepted on behalf of the property owner for
any aspect of the arrangements and, in particular, for any loss, personal injury or death, however
incurred, except where an act or omission is a result of willful misconduct or gross negligence on
our part.
We will not be liable if faced with Force Majeure (i.e., unusual and unforeseeable circumstances
beyond our control), the consequences of which we could not avoid. These include, but are not
limited to, oversights or errors by third parties, war, riot, civil commotion, terrorist activity, natural
or nuclear disaster, industrial dispute, fire, flood, adverse weather conditions or the threat of any
of these.
All properties are cared for and maintained by the property owners. We cannot be held
responsible for any breakdown of mechanical equipment such as washing machines, dryers,
dishwashers, fridges, freezers, swimming pools etc., although, we will endeavour to repair the
the problem as soon as possible. We and/or the property owners shall not be liable to pay any
compensation.
No responsibility is accepted by us and/or the property owners regarding the occupants; personal
safety or any accidents or injury sustained on the property grounds. Particularly, your attention is
requested regarding the supervision of children when using spas and swimming pools, as no
lifeguards are on duty.
Applicable Law and Jurisdiction
These Terms and Conditions and the provision of our Services shall be governed and construed
per the Laws of the Republic of Cyprus. In the event of any claim and/or dispute
arising out of these Terms and Conditions and /or our Services shall be exclusively submitted to
the Courts of the Republic of Cyprus.
Complaints
If you have a complaint during your stay regarding your arrangements, you must inform us
immediately and we will do our best to resolve the problem on the spot. We will not entertain
complaints submitted retrospectively if we were not informed at the time of the occurrence.
Disclaimer
While every care has been undertaken to ensure all information, descriptions, photographs and
specifications are as accurate as possible; they are meant only as a guide. While we are
committed to providing the best possible service to our clients, we will not be held responsible for
any errors or omissions and no warranty is implied or given. Please note that specifications,
photographs and prices are subject to change without notice and photographs may be digitally
altered and/or cropped for performance reasons.
Data Protection Policy
To process your booking and to ensure that your accommodation arrangements run smoothly
and meet your requirements, we need to use certain information that you will provide us with such
as name and surname, telephone number, email address, any special requirements you may
have etc. We take full responsibility for ensuring that proper security measures are in place to
protect such information collected. We must pass the information on to the relevant suppliers of
your arrangements such as car hire companies, transportation companies etc. However, we will
not pass any information to any person who is not responsible for any part of your
accommodation arrangements. This applies to any sensitive information that you give us such as
details of disabilities or religious requirements. For more information about our data protection
policy, please refer to our Privacy Policy.
Health and Safety Conditions
All accommodations offered are subject to health and safety conditions. Animals and pets
are NOT permitted in the property/property premises at any time. As a guest, you will be
requested to place all the rubbish in the green bins provided, which in most situations can be
found near the property or outside of each development. It needs to be noted that all properties
do not permit smoking inside because it can cause damage to any furnishings or materials.
However, smoking is not forbidden outside of the properties, all property premises, communal
areas and their facilities should be respected; cigarette ends and/or any other objects are not to
be thrown on the floor but placed in the appropriate bins/places.
Below we are listing some points that the guests should consider of vital importance to his / her
own safety and the safety of the people that stay within the property.
Property usage
Below, we have prepared a summary of useful guidelines which we kindly request from you to
always follow:
Be cautious whilst using any of the electrical appliances within the property and kindly do
not use electrical appliances (e.g., hairdryers, shavers etc.) that are faulty, or do not
comply with the European Union rules and regulations;
Do not leave any appliances in operation during your absence, including air conditioners.
Please refer to paragraph “Air-Conditioning” above;
Do not misuse water in any form;
Use necessary caution while opening or closing doors, windows, cupboards, wardrobes
etc.;
Furniture or furnishings are not to be removed from the specified areas;
The use of charcoal barbecues on the property's ground floor areas is allowed if you take
the necessary safety measures;
Smoking is strictly prohibited inside the property;
Parking is allowed only in the designated parking area;
In the interest of safety, bicycles, tricycles, skateboards, and skates are not to be used or
left on the common pathways including sidewalks, driveways or parking areas;
Children must not stay unattended at any time during your vacation or visit;
In case you notice any trespassers, or anything suspicious, please contact the local
police station.
Pool usage
The below conditions are strictly compulsory. Each pool is commonly serviced twice a week,
however, the maintenance effectiveness may be affected if you do not comply with the following:
Children under the age of twelve (12) years are not allowed in the pool area unless
accompanied by a responsible adult;
Do not leave kids and infants unattended in the swimming pool area;
The swimming pool, and/or other facilities are for the exclusive use of residents and them
guests;
Residents and their guests shall use the swimming pool and or other facilities at their own
risk;
Always have a shower to remove all kinds of oily sun protection lotions as they affect the
effectiveness of the maintenance circle;
Whilst the use of the pool is strictly from 09:00 am until 06:00 pm, we advise the swimmers to
allow sufficient time for the water to rest i.e., not to enter the pool within the open usable
period;
Persons using the pool may use swim and play aids such as floatation belts, but those
items must be removed from the pool when the user leaves the water and safely stowed
away so as not to be a hazard to persons walking on the pathways or entering the pool;
No scuba equipment is allowed in the pool (however face masks, goggles and snorkels
or breathing tubes are acceptable);
There will be no diving, running, pushing, roller skating, skateboarding or other similar
games, in the pool area. No water guns are allowed;
Properties do not provide the services of a lifeguard;
In case you wish to have a party on the property or its surroundings, please seek written
authorization from one of our staff.